“I know the pressure operators feel because I’ve been one.” – Jared, Customer Success Manager, Wirely
Still hospo at heart. Just helping it in a different way.
When Jared talks about hospitality, you can hear the loyalty in his voice. It’s the industry he grew up in, the long days, the late nights, the pressure, the community, and the unspoken language of venues that only hospo people truly understand.
After years working across pubs and clubs in Queensland, Jared stepped into a Customer Success role at Wirely, but he’ll be the first to tell you he never left hospitality. He just found a new way to support it.
“I’ve been on the floor, I’ve done the cash-ups, I’ve managed the teams, I’ve reported to boards… I know what these operators are juggling,”he says.“So when I’m training a venue on Wirely, I know exactly what they need and when they actually have time to breathe.”
From Wirely user to Wirely advocate.
“I’ve lived the chaos of hospo, now I help venues bring clarity to it.”
Before joining the team, Jared implemented Wirely at his own venue, experiencing onboarding from the customer side. That experience now shapes everything he does.
“I was lucky enough to go through the process myself. So now, when I ask a venue to do something in the platform, I genuinely understand what it takes. I’ve been in their shoes.”
That lived experience is what operators respond to. He speaks their language. He knows their acronyms, their pain points, their priorities. And he can spot operational issues instantly, sometimes issues venues didn’t even realise they’d had for decades.
“It’s common for venues to realise that processes they’ve used for years aren’t delivering accurate results. Wirely makes it easy to identify those gaps and correct them quickly.”
Helping venues step out of the dark ages.
For Jared, helping venues modernise isn’t just about tech, it’s about freeing people.
“Daily rec might not be broken, but it isn’t efficient. You shouldn’t need a duty manager to become an Excel specialist. They should be on the floor with their people.”
His goal is simple:
“get managers out of the back office and back to what they’re great at.”
He loves showing venues how Wirely can save hours each week, tighten cash handling, give instant visibility, and eliminate the “end-of-month surprise” that so many operators dread.
“With Wirely, you don’t wait for a finance meeting to learn something went wrong. You see it instantly. You can act instantly.”
Why pubs and clubs trust Jared.
Jared understands both sides of the industry:
Pubs with owners financially invested at a personal level.
Clubs reporting confidently to boards and making sure that every possible dollar is able to be reinvested in member and community programs.
Jared speaks your language. No tech talk or jargon, he tailors the conversation depending on who’s sitting across from him.
“At clubs, it’s all about the 1% savings and efficiencies. At pubs, it’s protecting the owner’s money and giving them confidence. Wirely helps both, just in slightly different ways.”
Staying connected to an industry he loves.
When asked what he loves most about working at Wirely, the answer comes instantly.
“I’m still connected to hospitality. I still help the people I care about.”
His phone still rings with old industry contacts wanting advice. His clients trust him because he’s walked in their shoes. And he loves that Wirely’s founders understand the importance of family just as much as he does.
“I get to help venues I’ve known for years, and still be home for my kids. That’s priceless.”
Wirely, Built by hospitality people. Powered by people like Jared.