“When you’re managing 25 venues, every hour counts. We needed a system that would simplify our financial processes and give us confidence in our numbers, without adding to the workload.”
— Mark Condi, CEO, Duxton Pubs
About Duxton Pubs
Duxton Pubs is a South Australian hospitality group transforming local pubs into thriving community hubs. With over 25 venues across the state, the group combines exceptional food, drinks, and service with a passion for genuine hospitality.
Managing financial operations across so many venues can be complex. From daily cashflow and reconciliation to real-time visibility and reporting. That’s where Wirely stepped in.
The Challenge
As Duxton expanded, each venue needed its own administrative process. Managers were spending hours every week buried in banking, reconciliations, and reports. Time that could have been spent with customers.
Key challenges included:
- Heavy admin workload pulling managers off the floor.
- Fragmented reporting across venues.
- Limited visibility for leadership, data-driven decisions.
The Solution
Wirely delivered a real-time financial management platform designed specifically for hospitality.
By automating cash banking, reconciliation, and reporting, Duxton Pubs achieved immediate efficiency gains and cross-venue transparency.
“With Wirely, we’ve been able to save 50 % of our admin hours. That means we can take managers out of the back office and put them back on the floor with our customers.”
— Mark Condi, CEO, Duxton Pubs Group
What also stood out was Wirely’s hands-on support and willingness to adapt the platform for Duxton’s exact needs.
“Wirely were open to continuous platform improvements that directly benefit our business, and those enhancements now flow on to other customers too. That willingness to customise was an unexpected and welcome surprise.”
— Mark Condi, CEO, Duxton Pubs Group
The Results
Wirely has made a measurable difference across the Duxton network:
- 50 % reduction in admin hours per venue.
- Managers reallocated to customer-facing roles, improving service and engagement.
- Faster reporting, same-day financial visibility across all venues.
- Smarter labour allocation, ensuring staff are where they make the most impact.
“We’re in the business of hospitality, it’s all about our customers. Wirely allows us to save on labour hours back of house and reallocate them to customer-facing roles.”
— Mark Condi, CEO, Duxton Pubs Group
Looking Ahead
Duxton Pubs continues to grow its footprint across South Australia with Wirely as a trusted partner. Real-time data and ongoing collaboration with the Wirely team mean the group can operate more efficiently while keeping hospitality at the heart of what they do.
“Wirely has become part of how we run our business. It’s flexible, responsive, and built for hospitality.”
— Mark Condi, CEO, Duxton Pubs Group
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