“Wirely transformed our back office — we’re now spending less time buried in spreadsheets and more time enhancing the experience for our members and supporting the Shoalhaven community.
We value ourselves as a Profit for purpose venue. We care for the Shoalhaven, every person, every time, in everything we do. We care about our staff and Wirely provides our people with the tools they need to manage their venue in real time. It frees up their mental load and back of house obligations, giving them more time to focus on our members and guests.” – — Sara Goodwin CFO, Shoalhaven Ex-Services Group
Shoalhaven Ex-Services Group operates multiple venues, including The Ex Servos in Nowra, Worrigee Sports Club, and Worrigee Links, combining clubs, dining outlets, function centres, and recreational facilities throughout the Shoalhaven region.
Founded from humble beginnings dating back to 1945, the group has continually evolved to meet the needs of its community—now offering modern amenities, local dining, entertainment, golf course, sporting facilities and function spaces for members and visitors alike.
The Challenge
Running a diverse venue group has its challenges, including;
- Complex financial oversight across multiple sites, venues and service lines.
- Reduced ability for management to focus on core goals like enhancing member experience and delivering community value.
- Consolidating multiple systems – gaming, POS, financial systems and cash recycler data. Reducing reliance on spreadsheets and fixing the inefficacies of lost time and data use.
- Find a system for real time financial data to be used on the floor during trading to meet KPI’s.
- Say goodbye to spreadsheets – till to financial reports – eliminating the need for 4-5 manual reporting touchpoints.
- Avoid mistakes and reducing manual labour.
The Wirely Solution
Wirely provided a robust, integrated financial platform that:
- Consolidated financial operations into one secure portal — spanning the club’s restaurants, bars, function centres, and golfing facilities.
- No more manual intervention.
- Revenue generation, expense management, and cash reconciliation — providing real-time insights and reducing manual workloads.
- Empowered leaders to reallocate time and resources towards member engagement, community focus, and strategic growth.
Results & Impact
- Till counts are automated, safe balances audited: Manual till counting and reconciliations have been replaced with automated capture and matching, dropping from 10 minutes per till to 35 seconds. That’s in excess of one hour saved per venue per day (≈ 2 hours across two venues) and far fewer count and reconciliation errors.
- Consistent journals across the 4-person cash team: Standardised templates and automated checks mean journals post cleanly, directly from the source data, the first time, with fewer reversals and a stronger audit trail.
- “Data integrity is huge.” — Sara Goodwin: Leaders trust that what’s seen on the floor matches what lands in finance — first time, every time.
- Live financial oversight for CSMs: Customer Service Managers can access 15-minute gaming turnover and see spikes as patterns, not surprises, enabling faster, better-informed decisions and AML monitoring from their device.
- Real-time monitoring on the floor: Managers view live KPIs on the move — no office detours — so they can coach, adjust and act in-shift.
- Smarter rostering by daypart: Staffing aligns to trading trends; busy windows are covered, quiet periods stay lean, and wage % remains within agreed guardrails.
- CSMs equipped to run the floor efficiently: Consistent, productionised data flows remove ambiguity and improve shift handovers across venues.
These improvements have enabled Shoalhaven Ex‑Services Group to redirect efforts into its richly valued ClubGRANTS, community support, and membership experiences that continue to define its local impact and support strategic growth.
“Working with the Wirely team has made this the best project I have ever implemented. They take your processes and then literally customise the project for you. Every person, at every touchpoint, has been awesome”. — Sara Goodwin CFO, Shoalhaven Ex-Services Group
Looking to simplify operations and deepen your community impact — like Shoalhaven Ex-Services Group has?
Let’s talk about how Wirely can tailor insights and automation for multi-venue operators.
Schedule a demo today!